TERMS
AND CONDITIONS

We're a small business who works hard to keep our prices as reasonable as we can. We offer sales and coupons from time to time in good faith. If you are found to misuse any discount coupon, we will invoice you for the latest discount and hold your order until it is paid. For example, our subscriber welcome discount is a single use coupon per customer. Signing up with multiple email addresses to make repeat purchases with the discount coupon is misuse of the coupon. 

Pick up is available from Cobram, Victoria. Please select the pick up option when completing your enquiry form or at the check out for online sales. 

Collection days are typically Fridays between 10am and 1pm.

An email will be sent to you to arrange a mutually agreeable time/date for collection.

Please see Shipping Information page for a detailed explanation of flat rate shipping rules.

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STAMPS and CUTTERS- All stamps and cutters are carefully packaged and posted via your method of choice at shipping. ie Express/tracked or standard post.

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Cobram Cookie Co cannot guarantee delivery dates or assume responsibility for delays once receipted into the Australia Post shipping system.

Once shipped, a tracking email will be sent to you.

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STAMPS and CUTTERS-We aim to deliver quality, user friendly baking products.

If for any reason you are not happy with your purchase or require some tips and tricks to get the desired effect, please reach out via email at cobramcookieco@gmail.com or via the websites contacts form so we can work through any tricky issues together.     

To be eligible for a refund on stamps and cutters, your item must be in the original condition that it was received by you ie unused and in original packaging.   All returns must be received within 14 days of purchase to receive a store credit. 

Refunds are available on faulty or transit damaged products only.

If in the event your item is defective or not what you ordered, please contact me via email.

Refunds and returns are not available on sale items or in change of mind circumstances.

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We are all about sharing the love and helping your small business grow. We would love you to tag us in your bakes so we can share the love and re post your creations via our Instagram Stories. 

In the event that you so kindly tag or mention our products in your socials, Cobram Cookie Co may reshare your work via Stories and accept your product mention or tag as your consent to do so. 

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Instagram Post features-We know how challenging it can be to grow your business on Insta. There are so many talented cookie artists out there and we'd love to showcase your work. Occasionally we will run features on individual businesses and/or your creations via a series of Instagram Posts. Cobram Cookie Co will always seek your permission prior to running a Post featuring your business or your work. 

Occasionally you might find our website under Maintenance Mode. This means something big is coming to our range! Sign up to our email list and follow our socials so you don't miss a beat.

In our blog, we share the highs, lows and the "FINALLY someone's said thats" of being a business owner. It's a space where we encourage respectful engagement and participation, so we welcome your comments. However, the comments of others are their own and do not reflect Vintage Sugarcraft by Catherine's beliefs or recommendations. We welcome helpful discourse, but we reserve the right to immediately remove any comments and/or members that we consider to be inappropriate for our business and blog at our sole discretion.